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Factory Warranty Policy for UPS (single phase UPS)

Standard Terms of Warranty.

APC obligation under this warranty is limited to repairing or replacing, at its sole discretion, any
such defective products. This warranty does not apply to equipment that has been damaged by
accident, negligence, or misapplication or has been altered or modified in any way. Repair or
replacement of a defective product or part thereof does not extend the original warranty period.
Any parts furnished under this warranty may be new or factory- remanufactured.

Back-UPS, : American Power Conversion warrants its products to be free from defects in materials and
workmanship for a period of two years from the date of purchase. 
Service : Carry in service center swap within  1-3 days (SLA)  for Bangkok and Metro.
Carry in service center swap within  1-5 days (SLA)  for up country.

Smart-UPS (UPS under 5KVA)  : American Power Conversion warrants its products to be free from defects in materials and
workmanship for a period of three years from the date of purchase.
Service : Onsite service within  next business days (SLA)  for Bangkok and Metro.
Onsite service within  1-3 days (SLA)  for up country.

Smart-UPS (UPS Above 5KVA)  : American Power Conversion warrants its
products to be free from defects in materials and workmanship for a period of two years from the date of purchase.
Service : Onsite service within  next business days (SLA)  for Bangkok and Metro.
Onsite service within  1-3 days (SLA)  for up country.


Dead-on-Arrival (DOA) Terms of Warranty
APC obligation under this warranty is limited to replacing, at its sole discretion, any such defective products with a
brand new unit (only applicable to non 3-ph units/solutions) for a period of 30 days from the date of purchase. Proof
of purchase will need to be provided for validation.
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