Technical FAQs

Ask a Question

Failed loading translator DLL

Issue
All Micorlogic Trip units have stopped communicating in PME. The following errors can be seen in SystemLog:

          
          Transaction error. Device: 'SWBD_EDB.PNL_ELB_EHB'. Client: 'IONSERVICES.OHCOLAPP0999'. Reason: 'Failed loading translator DLL.'

Product Line
Power Monitoring Expert (any version)

Environment
Translator DLL file

Cause
The xlMicrologic.dll translator file is missing. It is suspected that an antivirus software has removed the DLL file.

Resolution
1. The DLL file is located in ...\Schneider Electric\Power Monitoring Expert\system\bin folder. First verify that the file is missing.
2. Then download and extract the attached ZIP file. Find the version that matches the PME system and drop it in the designated folder above.
3. Restart ION services.

note: The attached ZIP file has DLLs for PME 8.2 and PME 9.0 CU1 versions. For other releases, contact your Schneider Electric representative.
Was this helpful?
What can we do to improve the information ?